At Modet Consultores SL, customer satisfaction is our priority. Our services are tailored and delivered based on individual consultations, legal assessments, and educational planning. Due to the personalized nature of our services, we maintain the following refund policy:

1. Refund Eligibility

• Refunds are only issued in cases where:

  • The service was not delivered as agreed in writing.

  • The customer cancels a service at least 48 hours before the scheduled start or processing.

  • A duplicate payment was made.

2. Non-Refundable Services

• Services already rendered (including consultations, legal assistance, or completed visa processes).

• Fees paid to third parties (e.g., government, schools, or legal institutions).

• Translations, insurance, and sworn documents once initiated.

3. Dispute Resolution

• If you have a concern or dispute, contact us at info@modetconsultores.com within 7 days of the issue arising.

• We aim to resolve all concerns within 14 business days through clear and documented communication.

4. Chargebacks

Initiating a chargeback without first attempting resolution with us may result in restricted future use of our services.